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HRH610S - HUMAN RESOURCES MANAGEMENT FOR HOSPITALITY AND TOURISM - 1ST OPP - NOVEMBER 2025 |
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nAm I BI AunIVER sITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF HOSPITALITY AND TOURISM
QUALIFICATION : Bachelor of Hospitality Management, Bachelor of Culinary Arts,
Bachelor of Tourism Innovation and Development
QUALIFICATION CODE: 07BHOM,
07BOTM, 07BCNA
LEVEL: 7
COURSE CODE: HRH610S
COURSE NAME: Human Resource
Management for Hospitality and Tourism
SESSION: November 2025
DURATION: 2 HOURS
PAPER: THEORY (PAPER 1)
MARKS: 100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Ms. AAR Siebert
MODERATOR: Enzy Ngondi Pewa Kaura-Ndjavera
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers clearly
THIS PAPER CONSISTS OF _2_ PAGES (Including this front page)
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Question 1
(8)
Human Resource Management can be defined as a management function concerned with hiring, motivating
and maintaining people in an organization . In light of this definition, briefly state the objectives of a Human
Resource department of an organisation
Question 2
(8+5 =13)
Strategic and Operational Workforce Planning is believed to be the foundation of all recruitment activities in
a comp any. Write a short explanation on the importance of both a) strategic and b) operational workforce
plannin g.
Question 3
(5x2=10)
Write a detailed overview of the workforce issues faced by the hospitality and tourism industries specifically.
Question 4
(6)
The ap plication form is the traditional first step in most selection processes. Describe the purpose of and scope
served by a company's application form .
Question 5
(10)
The most common method of interviewing is that of the ind ividual interview. Write a summary ofthe pitfall's
interviewers should avoid before, during and after the individual interview.
Question 6
(1+4=5)
Define the role of Employer Branding in a company and b) based on your opinion, elaborate on the reasons
why co mpanies should adopt Employer branding.
Question 7
(10)
Job anal ysis is the process of studying and collecting information relating to the operations and responsibilities
of a sp ecific job. Briefly outline why companies would engage in the Job Analysis process.
Question 8
(14)
Which company activities needs to be developed in alignment with the Employer Branding message?
Question 9
(5x2=10)
A recruitment policy spells out the objectives of recruitment and provides a framework for implementation of
the recruitment programme in the form of procedures. Write a detailed explanation of the critical areas that
must be covered by a recruitment pol icy.
Question 10
(7+7=14)
Properl y organised and professionally run induction programs benefit both the employee and the employer.
Please outline the benefits experienced by the a) employer and b) employees.
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