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QMS610S - QUALITY MANAGEMENT SYSTEMS IN A VET A - 2ND OPP - JULY 2022 |
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n Am I BI A u n IVER s I TY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF HUMAN SCIENCES
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING
QUALIFICATION: DIPLOMA IN TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING:
MANAGEMENT
QUALIFICATION CODE: 0GDTVT
LEVEL: 6
COURSE NAME: QUALITY MANAGEMENT
SYSTEMSIN VET A
COURSE CODE: QMS610S
DATE: JU !-'/2022
SESSION: PAPERONE
DURATION: 3 HOURS
MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Dr Godfrey Tubaundule
MODERATOR Prof N. Kufaine
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers the same as on the question paper.
4. Please ensure that your writing is legible, neat, and presentable.
THIS QUESTION PAPER CONSISTS OF _2_ PAGES {Including this front page)
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Questions 1: [20 marks]
1. There are several reasons why as a Centre Manager you will decide to design and develop a Quality
Management System for your institutions. Identify and briefly explain five main reasons why in
your opinion Centre Managers should design and develop a Quality Management System for their
institutions. Use one relevant example to support each of your identified five reasons.
(20)
Questions 2: [80 marks]
2. Different organisations and individuals across the world define the term 'quality' in many ways.
Imagine that you have been invited to attend an interview at the Directorate of Vocational
Education and Training in the Ministry of Higher Education, Research and Innovation in Windhoek
for the position of a Quality Management Coordinator that was advertised, and you applied for in
November 2021. Answer the following questions in preparation for your interview tomorrow.
2.1. Identify and briefly explain the five key elements of the input-output model that define a
TVETsystem in Namibia. Use relevant examples to support your answer.
(20)
2.2. The eight principles of Total Quality Management Systems (TQMS) were suggested to
direct how managers should lead their TVET centres. In your opinion, which five of the
eight do you regard as the most important principles that Namibian TVET centres should
adopt? Identify and briefly explain each of your three important principles with the use of
relevant examples.
(20)
2.3. Many factors drive the quality agenda of Namibia's TVET sector. Briefly explain how the
social, political, economic and technological factors drive Namibia's TVET agenda. Use
relevant examples to support your answer.
(15)
2.4. Briefly discuss six strategies that as a Quality Assurance Officer you will develop to help
you to define, measure, monitor and improve quality and quality assurance processes and
procedures in your workplace. Use relevant examples to support your answer.
(25)
TOTAL [100)
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