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HRM812S - HUMAN RESOURCE METRICS - 2ND OPP - NOV 2025 |
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nAm I BI AunIVE RS ITV
OF SCI En CE Ano TECH n OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT: GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION: BACHELOR OF HUMAN RESOURCE MANAGEMENT {HONOURS)
QUALIFICATION CODE: 08BHRM-H LEVEL: 8
COURSE CODE: HRM812S
COURSE NAME : HUMAN RESOURCE METRICS
SESSION: JANUARY 2025
PAPER: THEORY
DURATION : 3 HOURS
MARKS: 100
EXAMINER{S)
SECOND OPPORTUNITY/SUPPLEMENTARY PAPER
Mr. Odilo Sikopo
MODERATOR:
Mr. Metusalem A. Nikanor
INSTRUCTIONS
1. Answer all questions.
2. Read all the questions carefully before answering.
3. Marks for each question are indicated at the end of each
question.
4. Please ensure that your writing is legible, neat and presentable.
PERMISSIBLE MATERIALS
1. Examination paper.
2. Calculator
THIS MEMORANDUM PAPER CONSISTS OF 3 PAGES {Including this front page)
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SECTION A
Question 1
{50 Marks)
1.1 Describe the following concepts in relation to Human Resources business
intelligence?
(16)
(a) HR Scorecard
(d) Management system
(b) Human Resources Accounting
(c) Organizational Alignment
1.2 Out-Matrix digital solutions is facing challenges in employee management as it
attempts to scale operations globally. The organization is contending with a 20%
drop in operational efficiency and a slow adoption rate of its solutions in
emerging markets. The primary strategic objective is to achieve regional market
penetration while improving internal efficiency and solution adoption rates.
1.2.1 Analyse some critical HR productivity metrics which Out-Matrix company
should pay attention too while trying to improve internal efficiency?
(15)
1.2.2 The IT technicians at Out-Matrix digital solutions works 40 hours per week,
for which only 30 hours is billable. Considering that the year has 52 weeks,
but minus vacation weeks and holidays and an average employee at Out-
Matrix digital solutions would probably work for 49 working weeks per
year. The company charges them at $200/hour. Calculate the billable
hours per employee per year and analyse what the results mean for the
company?
(9)
1.2.3 You are hired as an HR practitioner at Out-matrix to deal with all the
productivity challenges the company is facing. Your first task is to assess
why a high number of staff are leaving the company. Please describe the
five steps to be undertaken during your proposed regression project.
(10 marks).
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Section B: Case study
{50)
Study the case study below and answer the following questions
The Out-Matrix organization operates within the power and utilities sector, grappling
with aligning its operational activities to its strategic objectives. Despite substantial
investments in infrastructure and technology, the organization has not seen
proportionate improvements in performance metrics across financial, customer,
internal process, and learning and growth perspectives. The Balanced Scorecard, once
a tool for clarity and direction, has become cumbersome and disconnected from the
organization's strategic vision, leading to inefficiencies and missed opportunities for
sustainable growth. Facing all possible challenges, the company has turned to its HR
function to assit in driving the turnaround strategy for its next 5 years strategic plan.
QUESTION 2
2.1 Having understood the above case, discuss your understanding of HR balanced
score card and how it can be utilised to support the business strategy for Out-
matrix organisation?
{8)
2.2 Analyse the vital HR components that should be explored in the process of
establishing and aligning the HR scorecard with the organisational strategy for
Out-matrix?
{20)
2.3 Discuss the fundaments steps that the organisation will have to rely on to
achieve successful implementation of the scorecard.
(12)
2.4 Discuss the possible benefits that Out-matrix will achieve with the successful
implementation of the HR scorecard?
{10)
2.5 Considering the balanced HR scorecard and dashboard, analyse critically the
necessary conditions for successful implementation of the HR scorecard. {10)
End of paper
Total Marks: 100
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