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RDM710S - ROOMS DIVISION MANAGEMENT - 2ND OPP - JULY 2022 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTYOF COMMERCEH, UMANSCIENCESAND EDUCATION
DEPARTMENTOF HOSPITALITY& TOURISM
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATIONCODE: 07 BHMN
LEVEL: 7
COURSECODE: RDM710S
COURSENAME: ROOMS DIVISION MANAGEMENT
SESSION:JULY 2022
DURATION: 2 HOURS
PAPER:2
MARKS: 100
SECONDOPPORTUNITYQUESTIONPAPER
EXAMINER($) MR. G. CLOETE
MODERATOR: MRS. C. SUNDE
INSTRUCTIONS
1. Answer ALLthe questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPERCONSISTSOF _3_ PAGES{Including front page)
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Question 1
What do you understand by the following Terms?
(20)
1.1 "Booking Horizon"(3)
1.2" Price makers "(3)
1.3 " Yield Management "( 4)
1.4" Overbooking" (3)
1.5 "Tariff "(3)
1.6 "Average Room Rate "(2)
1.7 "Homogeneity "(2)
Question 2
Which one of the following is Correct? Write the correct letter and answer on your Answer script!
Why should a Rooms Division Manager ensure that Country and Nationality Codes / Statistics are
always correct?
(2)
a) It is the latest fashion.
b) It's a procedure
c) To be able to trace from which countries your guests are coming from.
d) Ensure that the profile has information on it.
Question 3
Briefly discuss the role of the Night Auditor
(4)
Question 4
Briefly discuss the functions of a Room Division Manager.
(5)
Question 5
Various methods of Assessing guest satisfaction exist in the Hotel & Tourism Industry! Deliberate how
you as the Rooms Division Manager of a unit ascertain guest satisfaction?
(4)
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Question 6
Yield Management has proved itself to be a valuable approach to the problems of maximizing room
revenue and is expected to increase in both importance and sophistication especially with increased
computerization of hotel front offices.
Discussthe limitations that Yields Management holds?
(4)
Question 7
Discuss six factors you would consider very important in Forecasting Rooms Revenue.
(6x2=12)
Question 8
Critically evaluate inclusive and non-inclusive rates under tariffs and considerations that hoteliers would
consider when choosing which type ofrate to select for their establishment.
(12)
Question 9
The General Manager of the Windhoek Palm Hotel, Namibia tasked you with the assignment to consider
targeting conference groups. Analyze the factors you as the Rooms Division Manager would consider?
(10)
Question 10
Fi.irstenhof Hotel has experience, major losses due to" No Controls" or "Poor Controls" at the front
Office. How would you as the newly employed Rooms Division Manager turn this situation around?
Outline the process from the initial reservation stage until checking out!
(I 0)
Question 11
The Sales & Marketing Analysis ofNUST Hotel has reflected that over the last six months the Hotel's
Occupancy over weekends were always lower than during the week.
As the newly employed Rooms Division Manager of the unit what strategies would you consider to
increase occupancies over weekends? Provide clear examples.
(I 0)
Question 12
Discuss the factors influencing the standard time required for a cleaning job in the Hospitality and
Tourism Industry.
(8)
GOOD LUCK!!
11001