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RDM710S - ROOMS DIVISION MANAGEMENT - 2ND OPP - JULY 2023 |
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n Am I BI A u n IVER s I TY
OF SCIEnCE Ano TECHnOLOGY
FACULTYOF COMMERCE,HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATION CODE: 07 BHMN
LEVEL: 7
COURSE CODE: RDM710S
COURSE NAME: ROOMS DIVISION MANAGEMENT
SESSION: JULY 2023
DURATION: 2 HOURS
PAPER:2
MARKS: 100
EXAMINER(S}:
MODERATOR:
SECOND OPPORTUNITY QUESTION PAPER
MR. G. CLOETE
MRS. C. SUNDE
1.Answer ALL the questions.
2.Write clearly and neatly.
3.Number the answers clearly.
INSTRUCTIONS
THIS QUESTION PAPER CONSISTS OF _3_ PAGES (Including front page)
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Question 1
What do you understand by the following Terms?
(20)
1.1 Booking Horizon
(3)
1.2 Price makers
(3)
1.3 Yield Management
(4)
1.4 Overbooking
(3)
1.5 Tariff
(3)
1.6 Average Room Rate
(2}
1.7 Homogeneity
(2)
Question 2
Which one of the following is Correct? Circle the letter of the right answer.!
Why should a Rooms Division Manager ensure that Country and Nationality Codes / Statistics are
always correct?
(2)
a) It is the latest fashion.
b) It's a procedure
c) To be able to trace from which countries your guests are coming from.
d) Ensure that the profile has information on it.
Question 3
Briefly discuss the role of the Night Auditor
(4)
Question 4
Briefly discuss the functions of a Room Division Manager.
(5)
Question 5
Various methods of Assessing guest satisfaction exist in the Hotel & Tourism Industry! Deliberate how
you as the Rooms Division Manager of a unit ascertain guest satisfaction?
4)
Question 6
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I'
Yield Management has proved itself to be a valuable approach to the problems of maximizing room
revenue and is expected to increase in both importance and sophistication especially with increased
computerization of hotel front offices.
Discuss the limitations that Yields Management holds.
(4)
Question 7
Discuss six factors you would consider very important in Forecasting Rooms Revenue.
(6x2=12)
Question 8
Critically evaluate inclusive and non-inclusive rates under tariffs and considerations that hoteliers would
consider when choosing which type of rate to select for their establishment.
(12)
Question 9
The General Manager of the Windhoek Palm Hotel, Namibia tasked you with the assignment to consider
targeting conference groups. Analyze the factors you as the Rooms Division Manager would consider?
(10)
Question 10
Filrstenhof Hotel has experienced, major losses due to" No Controls" or "Poor Controls" at the front
Office. How would you as the newly employed Rooms Division Manager turn this situation around?
Outline the process from the initial reservation stage until checking out!
(10)
Question 11
The Sales & Marketing Analysis ofNUST Hotel has reflected that over the last six months the Hotel's
Occupancy over weekends were always lower than during the week.
As the newly employed Rooms Division Manager of the unit what strategies would you consider
increasing occupancies over weekends? Provide clear examples.
( 10)
Question 12
Discuss the factors influencing the standard time required for a cleaning job in the Hospitality and
Tourism Industry.
(7)
GOOD LUCK!!
[100]