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TIS520S - TOURISM INFORMATION SYSTEMS - 2ND OPP - DECEMBER 2025 |
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nAmlBIA untVERSITY
OF SCI En CE Ano TECH n OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOR OF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: BTID07
LEVEL: 7
COURSE CODE : TIS520S
COURSE NAME: TOURISM INFORMATION SYSTEMS
SESSION: Dec 2025
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
SECOND OPPORTUNITY EXAMINATION PAPER
EXAMINER(S) Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Uaarukapo Tjitunga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including front page)
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Question 1
Outline 4 types of airline central reservation systems.
(4 x 2 = 8 Marks)
Question 2
Using IATA's Level of Service concept below, describe the key elements that contribute to an
optimum passenger experience throughout the airport journey, from departure to arrival.
{10 x 2 = 20 Marks)
Q ConsultingJ
~ -
DEPARTURE
•• ,..t~,...-
11' 1M
l,\\TA AOHM.
Is Your Airport Terminal Operating At An Optimum Level?
EE] CHECK-IN
__6r.A SECURITY
>.....,...._ _ \\'i,o_.,.,.......
,...., _ • .~Q~,edvt'VM
--.... ..,,.., - - , o . - , , ..., ,,....,-.1 ~ ~ , a ,
.Lf
l
BOARDING
GATES
OPTIM UM
Waltlng T1m1e
... ..,_ OPTIMUMI -
& CUSTOMS
;:a CONTROL
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OH~p.._,.
N k1'tl00,1n)
U ~~
0,~\\llliffl
a:o BAGGAGE CLAIM
No~NW•ot:yrqM>n,;""', 01i'~•!lf401o(Wh\\~
~
- . - ----~AN(' . . . . en,~, - - ~}QI t....
...-pu~ 'Nt.yNJt.nt••-~,.,_,_,
0 , OPTIII.UII
w.it111 11,T1m. .
i H Ol'T:v~
Question 3
Outline the difference between 7 types of passengers in the travel Industry.
{7x2=14 Marks)
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Question 5
Discuss the skills required by a travel consultant to work in a travel industry
(6 x 2= 12 Marks)
Question 6
Briefly outline the 6 ma in functions of IATA in the transport Industry (6 x 2 = 12 Marks)
Question 7
Explain the importance of taking out travel insurance and personal accident insurance when
flying and renting a car
(4x2=8 Marks)
Question 8
Expla in the relationship between Ethiopian Airline's central reservation system and Trip
Travel's global distribution system as illustrated in the image below :
(6 x2 =12Marks)
Trave.lAge.n.ey1crmlnal TravdA£:
Travel Agency
vel ency Terminal
Travel Ae~~ TermlnaJ
I ~ DS3
A(oncylerminal
l ra~I A(enq, Terminal
TOTAl: 100 MARKS
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