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TIS520S - TOURISM INFORMATION SYSTEMS - 1ST OPP - NOVEMBER 2025 |
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nAmlBIA unlVERSITY
OF SCIEnCE An □ TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOR OF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: BTID07
LEVEL: 7
COURSE CODE: TIS520S
COURSE NAME: TOURISM INFORMATION SYSTEMS
SESSION: Nov 2025
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
FIRST OPPORTUNITY EXAMINATION PAPER
EXAMINER(S) Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Uaarukapo Tjitunga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including front page)
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Question 1
Describe the difference between three flight cabins in an aircraft.
(3 x 3 = 9 Marks)
Question 2
Discuss the functions of a central reservations system in an airline like Fly Namibia.
(6x2= 12 Marks)
Question 3
Describe the two main types of flight operations in the world. Provide examples.
(2x4=8 Marks)
Question 4
Critically compare the advantages and disadvantages of traditional intermediaries and on line
travel agents in the travel distribution system .
(7x2 = 14 Marks)
Question 5
Mrs. Jones visits a travel agent's office and requests to travel from Windhoek to Frankfurt.
She wants an economy class seat and requires a special meal. She is also traveling with a baby
and wants to book a meal for the baby. She will be travelling with 2 bags each weighing 23
kilograms.
(2+2+3+4 = llMarks)
5.1 Which Airport will the client depart from in Windhoek.
(2)
5.2 What type of luggage concept will apply on this journey.
(2)
5.3 Outline 3 special service requests that the client can request during the flight. (3)
5.4 Describe the skills required by the reservations consultant to convince the client to
purchase these tickets.
(4)
Question 6
Determine five mandatory fields required to complete a flight reservation . (Sx2= 10 Marks)
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Question 7
The International Air Transport Association (IATA) is an international governing body for
Airlines and Travel agencies. Discuss briefly the responsibilities of IATA in the Tourism Industry
{8x2 =16 Marks)
Question 8
Discuss the benefits of renting a car at Avis rent a car in Namibia.
(4x2=8 Marks)
Question 9
Explain in your own words the following rental terms and conditions for each car rental.
Company.
{6x2=12 Marks)
TOTAL
100 MARKS
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