QUESTION 1
CASE STUDY
Traditional Group Ltd. ("the Group") has been in business for the last eight decades. The
Group is proud of its longevity and of its growth and comparative financial stability over
that time. It began as a small manufacturing company, producing and distributing a range
of engineering products throughout Ireland. Growth has been financed mainly by the
reinvestment of profits and by borrowings to a lesser extent. For the most part, this growth
has taken the form of expansion of existing business units and the establishment of new
units from start-up. The Group has never accepted equity investment from outside the
O'Sullivan family (who founded the Group and has owned it ever since) and has only
rarely bought equity stakes in other companies.
You met recently with the Chief Executive Officer (CEO), Mr Peter. "Our managerial and
business style means that we like to think of our Group as traditional and tightly managed,
but not conservative in any prejudicial sense. For example, most of our business units
are engaged in manufacturing and/or distributing physical products through traditional
distributionchannels. We don't do much selling over the Internet and only one of our
business unitsis involvedin the servicessector.It's not that we have made any deliberate
decision to lock ourselves out of Internetsellingor servicessectors,it'sjust that we have
made different choices as to what sectors we want to be in".
Mr Peter is confident that the fact that the business is 100% family-owned has not been
detrimental to the calibre of management. Approximately 10% of business unit managers
are family members and Peter believes that they have all been appointed on merit and
are subject to the same performance management assessment controls as the other
90%. "Business unit managers have a fair degree of ongoing autonomy, but they know
that they are assessed on a periodic and regular basis", says Peter. "Everyone has an
annual profit target or an annual Return on Investment (ROI) target for his or her business
unit, and they know that if they achieve that target then they are 'safe' - the Christmas
bonus, the additional job security, and the pat on the back from me will all be forthcoming.
Sometimes, a manager will want to pursue a business opportunity with a longer timeframe
- for example, take a strategic initiative which will adversely affect profits in the current
year but will pay off handsomely in the long term. That'sfine by me; it's a formof 'outside-
the-box'thinking.But it's 'partof the deal' in that type of situationthat I need to be shown
what the long-termgame plan is and when it's going to pay off - in other words, that
someone isn'tjust trying to conceal bad outcomes and decisions in the current year".
Mr Peter believes that it is ultimately better for the Group if he respects business unit
managers' autonomy as much as possible. He recognises that there may be conflicts
both within and/or between business units, but he believes that it is part of each business
unit manager's job to resolve those conflicts (and to do so in the best interests of the
Group).
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