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OCO521S - ORGANISATIONAL COMMUNICATION - 1ST OPP - NOVEMBER 2022 |
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nAmlBIA unlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF COMMUNICATION
QUALIFICATION : BACHELOR OF COMMUNICATION
QUALIFICATION CODE: 07BCMM
LEVEL: 5
COURSE CODE: OCO521S
COURSE NAME: ORGANISATIONAL COMMUNICATION
SESSION: NOVEMBER 2022
PAPER:
THEORY
DURATION:
2 HOURS
MARKS:
S0[Converted to 100]
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) DR. M. MHENE
MS N. NANGOMBE
MODERATOR: DR. N. MPOFU
INSTRUCTIONS
1. Answer TWO questions
2. Write clearly and neatly.
3. Each essay must be 600 words
4. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF 2 PAGES {Including this front page)
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Answer TWO questions only
Question1
(25 marks)
Explain the main characteristics of the Classical Approach. If an organisation adopts the
Classical Approach, examine how it would influence communication processes.
Question 2
(25 marks)
The vertical channel of communication is one of the most important channels of
communication in any organisation. Describe the two vertical communication systems in
Organisational Communication and provide relevant examples to justify the importance of
the two systems.
Question 3
(25 marks)
Discuss the use of the Human Relations Approach in organisations and show how it
influences communication processes. Use relevant examples to support your answer.
Question 4
(25 marks)
The grapevine is a regular system of communication among employees which occurs
outside the normal channels of communication. Giving relevant examples from work
situations explain the advantages and disadvantages of the grapevine