 |
ESM821S - ENTERPRISE SYSTEM MANAGEMENT - 2ND OPP - NOV 2025 |
|
|
1 Page 1 |
▲back to top |
n Am I B I A u n IVER s I TY
OF SCIEnCE AnDTECHnOLOGY
Faculty of Management Sciences
Department of Management
13 Storch Street
Private Bag 13388
Windhoek
NAMIBIA
T: •264 61 207 2220
F: •264 61 207 9220
E: dml@nust.na
W: www.nust.na
FACULTY OF COMMERCE, HUMAN SCIENCES AND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION: Bachelor of Business Management (Hons)
QUALIFICATION CODE: 0SBBMA
LEVEL: 8
COURSE: Enterprise Systems Management
DATE: January 2025
COURSE CODE: ESM821S
SESSION: Semester 2 2025
DURATION: 3 Hours
MARKS: 100
2nd OPPORTUNITY EXAMINATION QUESTION PAPER NOVEMBER 2025
EXAMINER: J. V. OLU OJO
MODERATOR: Mr Sulaiman Mbaziira
THIS PAPER CONSISTS OF 3 PAGES (INCLUDING THIS FRONT PAGE)
INSTRUCTIONS
1.
Answer all questions.
2.
Read all the questions carefully before answering.
3.
Marks for each question are indicated at the end of each question.
4.
Please ensure that your writing is legible, neat, and presentable.
Page 1 of 3
|
|
2 Page 2 |
▲back to top |
SECTION A - Multiple Choice Questions (20 marks)
Section A: Objective (20 marks)
(Answer all questions. Each carries 2 marks unless otherwise indicated.)
1. Which of the following best describes the main function of ERP systems?
A. Managing customer interactions
B. Integrating core business processes into a unified system
C. Optimizing supply chain logistics
D. Storing large volumes of data in NoSQL databases
2. The first major step toward integration in enterprise systems during the 1970s was:
A. Mainframe computers
B. Customer Relationsh ip Management (CRM)
C. Material Requirements Planning (MRP)
D. Hadoop distributed systems
3. Which of the following is a benefit of integrating business processes through enterprise
systems?
A. Increased data silos
B. Reduced collaboration between departments
C. Real-time data access
D. Higher resistance to change
4. A key feature of CRM systems is:
A. Inventory management
B. Contact and sales management
C. Machine capacity planning
D. Order processing
5. The Walmart case study demonstrates the use of enterprise systems to:
A. Enhance customer service through CRM
B. Optimize supply chain operations
C. Transition to blockchain-based transactions
D. Automate HR processes
6. Which of the following is NOT considered a success factor in enterprise system
implementation?
A. Strong project management
B. Adequate user training
C. Lack of top management support
D. Clear vision and objectives
7. In the context of Big Data, the "5 Vs" do NOT include:
A. Variety
B. Velocity
C. Validity
D. Value
2
|
|
3 Page 3 |
▲back to top |
8. Which of the following is NOT a type of NoSQL database?
A. Document stores
B. Graph databases
C. Relational databases
D. Key-value stores
9. One of the challenges SM Es face in adopting enterprise systems is:
A. Abundant financial resources
B. Limited scalability of solutions
C. Excessive global operations
D. Easy access to vendor training
10. The GDPR is a regulatory framework primarily concerned with:
A. Manufacturing efficiency
B. Financial auditing
C. Data privacy and protection
D. Customer loyalty programs
SECTION B: Essay Questions {80 marks)
Answer all questions. Each question carries 20 marks.
1. Trace the evolution of enterprise systems from early business computing to modern-day
cloud, Al, and blockchain-based solutions. In your answer, highlight the major milestones
and explain their impact on organizational processes.
2. Using case studies such as Amazon, Walmart, Siemens, and Hershey, critically evaluate the
success and failure factors in enterprise system implementation . What lessons can
organizations learn from these examples?
3. Discuss the role of data integration and management in enterprise systems. How does
effective data integration enhance decision-making, efficiency, compliance, and customer
satisfaction?
4. Small and Medium Enterprises (SM Es) face unique challenges in adopting enterprise
systems. Examine these challenges and propose cost-effective strategies and solutions that
can enable SM Es to benefit from enterprise systems.
END OF PAPER
3