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PCO611S - PROFESSIONAL COMMUNICATION - 1ST OPP - JUNE 2022 |
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nAm I BIA un IVE RSITY
OF SCIEn CE Ano TECH n OLOGY
FACULTY OF HUMANITIES, TECHNICAL AND VOCATIONAL TRAINING
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING
QUALIFICATION: VARIOUS
QUALIFICATION CODE: VARIOUS
COURSE CODE: PCO611S
SESSION:
JUNE 2022
DURATION:
3 HOURS
LEVEL: 6
COURSE NAME: PROFESSIONALCOMMUNICATION
PAPER:
THEORY
MARKS:
100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Ms E. =t=Gawas
MODERATOR: Ms J. Mungenga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1. Examination paper
2. Examination script
THIS QUESTION PAPER CONSISTS OF 6 PAGES (Including this front page)
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Question 1
[15)
Read the workplace scenario below and answer the questions that follow.
Dr Oz has been sitting quietly in his office thinking about how to assist Allison, who is not very
literate and works as a new receptionist for his consultancy. After a while, he calls her to his
office and asks her about her favourite colours and what she associates them with. He listens
attentively, whilst making notes, as Allision explains. "So you like, pink because it reminds you
of your daughter when she was a little girl and you like blue because it reminds you of your son
when he was younger?" Doctor Oz suggests that sorts patient files according to the two colours
because he thinks it will assist her in executing her job well. Allison gladly accepts and leaves
the office with a satisfied smile.
1.1 Use Lasswell's communication model to state and answer all pertinent questions in order to
analyse the conversation between Dr Oz and Allison.
(10)
1.2 Identify examples of the following types of communication:
(5)
1.2.1 lntrapersonal communication
1.2.2 Visual semiology
1.2.3 What type of listening did Dr Oz employ when Allison was explaining?
1.2.4 Circle the letter of the type of response Dr Oz offered Allison:
A. Probing
C. Deflecting
D. Advising
1.2.5 Quote from the paragraph to substantiate your answer in 1.2.4.
Question 2
[15)
Read the meeting scenario and answer the questions that follow.
A local Namibian company has an Indian national, Mr Hunar - a Hindu by faith, visiting their
office to share some business best practices. The Communications Officer, Mr. Kahimise, who is
from the Ovaherero tribe, is tasked to take the Indian colleague to lunch. He takes Mr Hunar to
Nyama Restaurant, whose forte is different kinds of meat but Mr Kahimise wants the visitor to
try the finest Namibian beef. "How dare you insult me like?" shouts Mr Hunar whilst Mr
Kahimise places the order with the waiter. Mr Kahimise looks at Mr Hunar shocked and
confused.
2.1 List the interconnected contexts (5) in intercultural communication and extract
examples from the scenario above to substantiate your answers.
(15)
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Question 3
a) Write the letter of the fallacy that matches the provided example.
b) Explain your choice in a).
[3 X 5=15]
{1)
(2)
3.1. "We cannot trust anything First Lady Geingos says because she married an older man."
A - Hasty generalization
B- Post Hoc
C- Weak analogy
D -Ad hominem
3.2 "Campaigning for and voting for the ruling party is the best way to show that you care
about the governance of Namibia."
A - Hasty generalization
B- Post Hoc
C- Weak analogy
D -Ad hominem
3.3 "Either finish school or look forward to an unplanned pregnancy and becoming an
alcoholic."
A - False Dichotomy
B- Post Hoc
C- Weak analogy
D -Ad hominem
3.4 "If South Africa bans foreigners from entering their country, eventually Namibia will
follow suit and do the same. So we should not ban foreigners because it will affect us
economically"
A - Red Herring
B - Slippery slope
C- Moral equivalence
D-Post Hoc
3.5 "If NUSTdoes not allow poor students to register for their studies, how will they further
their education and complete their qualifications?"
A - Red Herring
B - Slippery slope
C- Appeal to pity
D- Post Hoc
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Question 4
[15]
You are facilitating a meeting and one employee has talked for 10 minutes about an issue that
was not on the agenda. You sense that the rest of the group is tired ofthe discussion and wants
to move on. The same employee also keeps cutting other people off before they are finished
completing their thoughts. Later during the same meeting, two participants are chatting making
it difficult for others to focus on the agenda item being discussed.
4.1 Name and discuss 5 key issues the chair could have done to conduct the meeting in the
scenario effectively.
{11)
4.2 Match the meeting terminologies in column A with their correct meaning in column B. Only
write the correct letter next to the number, e.g. 1.B
(4)
1. Sine die
Column A
2. Ultra vires
3. In camera
4. Proxy
Column B
A. Beyond the authority of the meeting to
consider
B. Meeting held in private/ behind closed
doors
C. On behalf of another person
D. Without a day or indefinitely
Question 5
[15]
5.1 The email below requires a certain type of digital literacy.
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From: GlobalPa<yVT@globalpay.comt>l
Subject:Restoryeouraccount
Date: Februar7y,20143:47:02AMMST
To: David
Hide
1Mlachrnon7t, KO Save,.. QuickLook
Deacr ustomer,
Weregrettoinformyouthatyouraccounhtasbeenrestricted.
Tocontinuuesingourservicepslesedownloatdhefileattachetdothise•rnaallndupdateyourloginInformation.
© GlobalPaymentslnc
!!_P.datc2816.ht{rnZf Jill)
a) Identify the type of digital literacy required when you receive an email like the above. (2)
b) Explain the basic meaning of the literacy identified in a)
(3)
c) Give a brief explanation of the literacy with reference to the picture.
(4)
d) Name one other digital literacy that could assist the literacy you named in a) and
(4)
substantiate your answer.
5.2 Explain two benefits of the printed format.
(2)
Question 6
[13]
6.1 Match the type of conflict in column A with the correct scenario in column B. Only write the
correct letter next to the number, e.g. 1.D
(2x4=8)
Column A
1. Different workstyle conflict
2. Interdependency-based conflict
Column B
A. If a salesperson within the company is
constantly late in handing in the monthly sales
figures it causes the Accountant to always be
late with her/his monthly reports.
B. Some workers might prefer to start a
project a month in advance while some might
work better on a project when there is a week
remaining to the dateline.
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3. Diversity based conflict
4. Personality based conflict
C. Kilmann's competing and avoiding conflict
modes.
D. When a company has employees that have
to observe the Ramadan.
6.2 Write whether the following statements are true or false.
(4)
A. When you collaborate you accede to the other party and maintain harmony.
B. When compromising the outcome is accepted by all and relationships are undamaged.
6.3 Name the ideal Thomas Kilmann conflict mode.
(1)
Question 7
(12)
Imagine you are busy compiling your CVand Ms Emelda =l=Gawahsas agreed that you may add
her as a reference. Illustrate how you would list Ms =l=Gawasas a reference on your CV.
END OF QUESTION PAPER
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