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PCO611S - PROFESSIONAL COMMUNICATION - 2ND OPP - JULY 2022 |
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nAmlBIA UnlVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF HUMANITIES, TECHNICAL AND VOCATIONAL TRAINING
DEPARTMENTOF TECHNICALAND VOCATIONALEDUCATIONAND TRAINING
QUALIFICATION:VARIOUS
..
QUALIFICATIONCODE: VARIOUS
COURSECODE: PCO611S
SESSION:
JULY 2022
DURATION: 3 HOURS
LEVEL: 6
COURSENAME: PROFESSIONALCOMMUNICATION
PAPER:
THEORY
MARKS:
100
SUPPLEMENTARY/ SECOND OPPORTUNITY QUESTION PAPER
EXAMINER{S} Ms E. :j:Gawas
MODERATOR: Ms J. Mungenga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1. Examination paper
2. Examination script
THIS QUESTION PAPERCONSISTSOF 6 PAGES(Including this front page)
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Question 1
[16)
Read the workplace scenario below and answer the questions that follow.
On a Sunday evening, after getting off the phone with a customer, the manager of a catering
restaurant sends a WhatsApp message to his kitchen staff. He apologises for texting so late but
however requests them to come in early on Monday because the 10h00 tea break they had to
cater for has been changed to a full breakfast at 08h00. He assures them that they can arrange
amongst themselves and take a longer lunch break or leave an hour early. The eager staff agree
to come to work early and cater a successful breakfast for their very satisfied customer.
1.1 There are benefits of good communication skills in the workplace. List five benefits and
identify a relating example from the scenario above.
{2x5=10)
1.2 a)Categorize the manager, in the above scenario, according to Keirsey's Temperaments
and b) cite two reasons from the text, why you have placed him in the identified category.
{2x3=6)
Question 2
[17)
2.1 Match the barriers to effective intercultural communication in column A with their correct
description in column B. Only write the correct letter next to the number, e.g. 1.B
(10)
1. Prejudice
Column A
2. Stereotype
3. Ethnocentrism
4. Xenophobia
5. lntercultural Apprehension
Column B
A. I do not understand how the Oshiwambo
people eat all those disgusting foods.
B. The attacks on foreigners in a South
Africa.
C. Women are an unnecessary expense to
the company because they take maternity
leave.
D. I cannot be on a team project with a white
employee. Reassign me.
E.. Should the company really employ a
Damara when they struggle so much with
alcohol consumption?
2.2 Explain five strategies that can be applied in the local workplace to alleviate the barriers
in 2.1.
(7)
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Question 3
3.1 Identify a suitable type of meeting for the following scenarios:
C20J
[Sx2=10]
3.1.1 You need to hold a meeting to decide whether the company will give employees a
salary increase or not.
3.1.2 You need to hold a meeting in which you encourage staff to participate in the
organization's team-building campaign.
3.1.3 You are an advertising agency and you need to have a meeting to decide on what sort
of campaign you need to launch a new fast-food outlet.
3.1.4 Your company has offices across SADCand you need to urgently meet with the branch
managers of the whole region.
3.1.5 You need to meet with a government representative to discuss a tender document.
3.2 The table on meeting terminologies is incomplete. Complete the table by writing only
the number and missing information in your answer booklet.
(10}
Term
1.
Definition
One who speaks against a motion
Advisory
2.
Refer back
3.
4.
5.
Agenda
To cut short a debate - usually in
Parliament
Rules of procedure governing public sector
meetings
6.
Proposal
7.
8.
9.
Convene
Remove someone (by force if necessary)
from a meeting
The rules required by Company law which
govern a company's activities
10.
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Question 4
[15)
The following pictures are examples of fallacies. Answer the following questions with regard to
each picture
c·t2-x~5x=5'1-=0t t~)
https://www.developgoodhabits.com/bandwagon-fallacy-examples/
4.1 (i) name the fallacy represented in the poster (1)
ii) explain why it is a fallacy {2)
(iii) explain the message or intent of the advert/ poster {2)
https://answersingenesis.org/logic/the-fallacy-of- .../
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4.2 (i) name the fallacy represented in the poster {1}
ii) explain why it is a fallacy (2)
(iii) explain the message or intent of the advert/ poster (2)
KEEPING A DOG A.SA. PET JS EVEJZY Brr
A.s EVrL A.S HUMAN SLA..VE~Y ... PET
OWN.Er.?5 A.ROE FTHTEHEKUzr'KrLCUEX.NPT<LLRA'I.N
:c, THE
AN.-IeMuA..L.s :cR-IrGLHI:T.KSE
ACTIVIST
::ts
-Jef",.
https://www.skepticsfieldguide.net/2012/04/ ...html
4.3 (i) name the fallacy represented in the poster (1)
ii) explain why it is a fallacy (2)
(iii) explain the message or intent of the advert/ poster {2}
Question 5
[16)
5.1 Read the following scenarios and identify the type of digital literacy skill that is required
for each task.
(6x2=12)
5.1.1 You are designing a poster for the company. To save time you have decided to use a
previous poster, making a few changes to create a new poster.
5.1.2 You are busy preparing a brochure which the Board of Directors need for their next
meeting. You don't have much time and access multiple sites simultaneously.
5.1.3 You are not really familiar with a new software and rely heavily on the pictures to
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guide you how to use the software.
5.1.4 Gaming has become an interesting high profitable career. These people need to think
quickly and access and work with high volumes of information to ensure their
success.
5.1.5 Bullying is real! The effects can be catastrophic. Online users must know how to
protect themselves in on line environments.
5.1.6 At the early days of Wikipedia, many scholars refused their students to use the
platform. It is important to evaluate online content before you use it.
5.2 Provide four reasons why it is important to use correct English according to your study
notes.
(4)
Question 6
[16]
Read the following scenario and answer the questions that follow:
Julia and Jenette are co-workers at a retail store. Together, they have been given 50 T-shirts to
sell to customers. If they sell all 50 shirts by the deadline, they will both get a
commission/bonus. If not, neither will get a bonus. Every time Julia sees Jenette, she is talking
with people instead of focusing on selling the shirts. Every time Jenette starts a conversation
with a prospective customer, Julia comes and tries to get Jenette to move faster. There are only
a few hours left before the deadline, and both are frustrated when they stop at the coffee shop
in the food court for a break. When Julia does the same after their break, Jenette who is fuming
confronts her in front of the customer.
Adapted from: https://slideplayer.com/slide/12249893/
6.1 a) Identify and b) explain from the scenario, the five stages of conflict.
(9)
6.2 Explain four negative effects of conflict on the retail shop in the scenario above.
(7)
END OF QUESTION PAPER
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