QUESTION 3: SCENARIO BASED QUESTIONS
[20 MARKS]
Al in Recruitment at a Namibian Bank
A large commercial bank in Namibia has introduced an Artificial Intelligence (Al)-driven
recruitment system to shortlist applicants for graduate trainee positions. The system analyses
CVs, academic records, and online activity of applicants.
Within six months, complaints arose from graduates in rural areas who claimed they were
unfairly excluded, as the system seemed to favour candidates with strong internet presence
and experience in urban-based institutions. Some also argued that the system discriminated
against those who did not have a significant digital footprint.
The bank's HR manager defended the system, stating that it increased efficiency, reduced
human bias, and saved costs. However, critics argued that the bank was over-reliant on
algorithms that might embed hidden biases and exclude deserving candidates.
3.1: Identify three ethical issues arising from the bank's use of Al in recruitment. Relate your
answer to relevant ethical principles or codes of conduct in computing.
[6 marks]
3.2: Analyse how the Al recruitment system could unintentionally disadvantage applicants
from rural Namibia. What broader social or ethical concerns does this raise?
[4 marks)
3.3: Recommend two strategies the bank could adopt to ensure fairness and transparency in
its Al-driven recruitment process. Justify your recommendations.
[10marks)
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