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PCO611S - PROFEESIONAL COMMUNICATION - 1ST OPP - NOVEMBER 2023 |
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nAmI BI AunIVE RSITV
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCE AND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: VARIOUS
QUALIFICATION CODE: VARIOUS
COURSE CODE: PCO611S
SESSION:
NOV 2023
DURATION:
3 HOURS
LEVEL: 6
COURSE NAME: PROFESSIONALCOMMUNICATION
PAPER:
THEORY
MARKS:
100
EXAMINER(S)
MODERATOR:
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
Dr E. :j:Gawas
Ms C Sibalatani
Ms J. Mungenga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1. Examination paper
2. Examination script
THIS QUESTION PAPER CONSISTS OF _8_ PAGES (Including this front page)
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Read the workplace scenario below and answer the questions that follow.
The Office of the Ombudsman received 579 complaints of alleged police brutality from inmates and
members of the public between 2021 and 2022. The spokesperson of the Office of the Ombudsman,
Aurelia David, told The Namibian in a meeting recently that the Namibian Correctional Service has 269
cases of alleged police brutality. "Most complaints from the correctional services are from inmates
and a few are from friends and family of the inmates," she said. David, looking down and in a low
voice said the cases they receive are mainly about the conditions of inmates regularly, mostly
concerning inmates not being taken for medical care timely. "The human right every Namibian is
entitled to" she said to herself sighing.
"A lack of blankets, assault by police officers, insufficient food, the general condition of holding cells
such as broken toilets, water leakages, and the use of Afrikaans to those who can not understand th
elanguage etc" she said are some of the complaints they have. "Police brutality is not only a threat to
the safety of inmates, but a violation of their right to safety and protection, which they are entitled
to, despite being incarcerated" added David with raised voice.
Recently, a 44-year-old inmate at the Maltahohe police station in Hardap was bitten by a black-necked
cobra on his left arm, while allegedly awaiting trial. According to the police weekly crime report, it is
unknown how the snake entered the police cell. The inmate was transferred to the Mariental State
Hospital and later to the Katutura State Hospital, and is in a stable condition. Police inspector general
JosephShikongo said he will be in a better position to comment if all the casesinvolving police brutality
are compiled and sent to his office.
"For me to talk about these cases without really having reflection on them I might not do justice to
that. My office doors are open and I am personally ready to get into those cases and provide feedback
on their status," Shikongo said. Correctional service commissioner general Raphael Hamunyela also
said he cannot make general statements on the matter. "I would like to get the data on some of these
cases, then we can give you information on them," he said. He added that if he could get the
document on the cases reported to the Office of the Ombudsman regarding police brutality, he would
then be able to respond to the allegations.
Earlier this week, a local publication published a report on three French speaking men in the Windhoek
Central Prison demanding N$1,5 million each for alleged assault and torture by 20 members of the
Namibian Correctional Service. They further pledged their case to the French embassy to receive
adequate attention.
Between 2020 and 2021, the police registered 248 civil cases of police brutality. Last month,
Keetmanshoop community members in the //Kharas region marched to protest against police
brutality following the death of Elleste Plaatjies {31) on 18 January after members of the Namibian
Police's Special Reserve Force reportedly fatally assaulted him. The ombudsman's office on its
Facebook page also said it recorded a total of 598 complaints against the Namibian Police .in 2020,
making the Namibian Police the institution most complained about in the country. Community
members in different parts of the country have also been protesting against police brutality for years.
https://namibian.com.na/ombudsman-records-579-cases-against-police/
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QUESTION 1
(15)
1.1 Using Lasswell's communication model, analyse the first conversation in the scenario. Answer
all the following pertinent questions according to Lasswell.
[S]
• Who?
.• SaysWhat?
In Which Channel?
.• To Whom?
With what effect?
1.1.2 What type of communication is this passage?Motivate your answer.
(2)
1.2 Identify the following in the scenario:
[8]
1.2.1 Interpersonal communication
(2)
1.2.2 lntrapersonal communication
(2)
1.2.3 Which non-verbal cue in the scenario indicates that Aurelia David was concerned about
the issue at hand?
(2)
1.2.4 Using Keirsey's personality types, categorize correctional service commissioner general Ralph
Amunyela by selecting the appropriate personality type.
(2)
A. Artisans
B. Guardians
C. Idealists
D. Rationals
QUESTION 2
(8)
2.1 Based on the scenario above, identify different interconnected contexts in intercultural
communication by answering the following questions.
2.1.1 Cultural contexts in the scenario
(2)
2.1.2 Micro-cultural context in the scenario that does not relate to culture.
(2)
2.1.3 Name the environmental context where the reported occurences took place.
(2)
2.2 Name and explain one barrier to intercultural communication in the scenario.
(2)
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QUESTION 3
[10]
3.1 Match the type of meeting with the suitable scenario description:
(2x5=10)
Type of Meeting
1. Information
meeting
2. Virtual meeting
3. Creative meeting
4. Motivational
meeting
Description
A. Namibia Medical Care (NMC) has to organise a meeting to You
are an advertising agency and you need to have a meeting to decide
on what sort of services to introduce in order to attract more
clients.
B. There is a need to meeting to discuss whether the company
needs to employ more staff.
C. Your company is closed due to a pandemic and you urgently nant
to meet the heads of the departments.
D. The SRCwants to meet with the students to presents changes
effected in the policies governing the modes of learning.
5. Decision-making
meeting
E. You need to hold a meeting in which you persuade staff to
engage in more reserch.
QUESTION 4
[16]
The following pictures are examples of fallacies. Answer the following questions with regard to each
picture.
(2x6=12)
4.1 (i) Identify the fallacy in the image below
(2)
(ii) Define the fallacy you identified.
(2)
(iii) Explain the fallacy as portrayed in the image below
(2)
https://assets. website-files. com/6424429265b407347cfb
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4.2 (i) Identify the fallacy in the image below
(2)
(ii) Define the fallacy you identified. vv
(2)
(iii) Explain the fallacy as portrayed in the image belowvv
(2)
Politicians are the same all over. They
promise to build a bridge where there is no
river.
By: Nikita Khrushchev
https://www.forbes.com/quotes/7024/
4.3 Arguments are comprised of two aspects. (i) Name and (ii) explain these aspects.
(4)
Question 5
[12]
Each picture below represents a type of digital literacy.
a) Identify the type of digital literacy. (2)
b) Explain the basic meaning. (2)
c) Give a brief explanation of the literacy with reference to the picture. (2)
5.1
V /,
.,/
,l
C' .
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5.2
Question 6
(14]
The Thomas-Kilmann Conflict Mode Instrument (TKI) assessesan individual's behaviour in conflict
situations. In conflict situations, a person's behaviour can be described along two basic dimensions.
Complete the diagram below by filling in the missing information. Be it a name or a
brief explanatory sentence.
(f)
Competing
b) ______
c) Avoiding
_
e) _____
_
Let's find a quick
solution/ I'm prepared
to, if you will
b) _____
_
Let's work together on
this
Accommodating
d) ______
_
(g) ____
_
Question 7
(12]
Examine the letter below.
7.1 Write numbers 1-6 and identify and list the structural mistakes made in the letter.
(6)
7.2 Write numbers 1-6 and write the corrections to the mistakes you identified.
(6)
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Zoey Base
P.O. Box 5678
Windhoek
Namibian Breweries
Beer Division
Windhoek
Dear Sir
I was reading a newspaper when my eyes were attracted to this interesting advertisement in
which you invited applications from young graduates wishing to build a career in marketing and
sales. I am hereby applying for the job.
I think that I do qualify because of my Business Commerce Degree. Right now, I am working in
Bank Windhoek at Grove Mall. I also think that I have the energy to do whatever job is given to
me.
Please reply as soon as possible. You can interview me on Wednesday afternoon which is my
afternoon off.
I hope my application will receive your favourable consideration.
Your obedient servant
Zoey Base
ZBlack
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Question 8
0\\l~ i"lEC.I:
tS
°Tti'IE.. <:-r.i-~ TRu'=="
8.1 You learnt about five types of conflict. Name the type of conflict exemplified in the
picture above.
(2)
8.2 Examine the picture and explain what the end goal is and why they have been unable
to reach it.
(2)
8.3 In your own words or with an example explain the conflict you identified in 8.1.
(3)
8.4 What stage of conflict is exemplified in the picture. Substantiate your answer
(4)
8.5 As the manager of the employees in the picture, which one of the two dimensions
offered by Thomas Kilmann would you encourage in the above scenario?
(2)
END OF QUESTION PAPER
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