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PCO611S - PROFESSIONAL COMMUNICATION - 1ST OPP - NOVEMBER 2022 |
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nAm I BI A u n IVE RS ITY
OF SCIEn CE Ano TECHn OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCE AND EDUCATION
DEPARTMENT OF COMMUNICATION AND LANGUAGES
QUALIFICATION: VARIOUS
QUALIFICATION CODE: VARIOUS
COURSE CODE: PCO 6115
SESSION:
NOV 2022
DURATION:
3 HOURS
LEVEL: 6
COURSE NAME: PROFESSIONALCOMMUNICATION
PAPER:
THEORY
MARKS:
100
FIRST OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) Ms E. =t=Gawas
MODERATOR: Ms J. Mungenga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
PERMISSIBLE MATERIALS
1. Examination paper
2. Examination script
THIS QUESTION PAPER CONSISTS OF _6_ PAGES (Including this front page)
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Question 1
[23)
Tendai is a younger Shona-speaking, Zimbabwean worker and standing in line in the company
cafeteria. Tangeni, an older Oshiwambo-speaking Namibian, steps in front of Tendai, "I have
been here longer, am older than you and belong in front of the line" he laughs. "Besides it is
only fair to serve nationals before foreigners". Tendai says " ...um ...suit yourself" as he moves
back to make room for Tangeni. I cannot believe Mr Tangeni embarrassed me like that in front
of everybody, Tendai thinks to himself while eating his lunch quietly. He files a complaint with
the company and claims this is an example of bullying in the workplace. Tangeni is shocked when
he is informed of a grievance hearing regarding the issue, he thought Tendai knew he was being
playful and did not think he was offended. Unfortunately, the story leaks to the media and is
publicized on the front page of a notable newspaper, causing the company negative publicity.
Adapted from: https://foxhugh.com/non-fiction/36-workplace-scenarios/
1.1 Using Lasswell's communication model, analyse the scenario above. Remember your
analysis must list and answer all the pertinent questions according to Lasswell.
(10)
1.2 Identify the following in the scenario above:
(5)
1.2.1 lntrapersonal communication
1.2.2 Mass communication
1.2.3 Direct written communication
1.2.4 Acoustic semiology
1.3 Below are four scenarios displaying the four different types of responses to listening.
Read and name each type of listening response.
(2x4=8)
A. Karungi: According to African societal stereotypes, I was a young girl who had no business
being in a relationship at my age, and therefore I believed saying anything would do more
harm than good, so I chose to drench myself in depression.
Counsellor: So what you are saying is that because of your age you did not feel free to share
what was happening in the relationship. This led to you becoming emotionally ill?
B. Karungi: Those who speak up risk being doubted, punished or get victim-shamed from
society.
Counsellor: How did this keep you from getting help?
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C. Karungi: This year, my team and I are launching a community-based organization called
Roaring Doves, a digital and offline community where female survivors of GBV can fearlessly
R.1.5.Etogether.
Counsellor: I think there are many other such sites. I found that it is best to share your story
with someone who can help you rather than just to write a blog. If you have suffered abuse
like I have, you need professional help. That is what had saved me.
D. Karungi: I had only disclosed my ordeal to a few of my closest friends, since I was afraid of
speaking out.
Counsellor: Well you know I think you should have trusted someone earlier and demanded
help to get away from the abuse.
Question 2
[19]
2.1 Re-read the scenario above list the first four interconnected contexts (4) in intercultural
communication and extract examples from the scenario above to substantiate your answers.
(15)
2.2 The scenario provides at least two barriers to effective intercultural communication, name
them and provide examples from the text to substantiate your answers.
(4)
Question 3
[16]
3.1 Examine the following picture of a meeting and list five things that are going wrong in
the meeting?
(Sx2=10)
[https://waynehedlund.org/how-to-lead-a-bad-meeting/]
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3.2 Match the following meeting terminologies with the correct definitions. (E.g. 1 b). (6)
Terminology
1. Casting vote
Definition
a. set of rules governing activities of
voluntary bodies
2. Advisory
b. to drop a motion which has no support
3. Articles of Association
4. Constitution
5. Table
6. Shelve
C. to introduce a paper or schedule for
noting
d. A chairperson may use it to reach a
decision, if votes are equally divided.
e. rules required by company law which
govern a company's activities
f. providing advice or suggestions, not
taking action
Question 4
[14]
The following pictures are examples of fallacies. Answer the following questions with regard
to each picture
(Gx2)
4.1 (i) Identify the fallacy in the image below
(2)
(ii) Define the fallacy you identified i).
(2)
(iii) Explain the fallacy as portrayed in the image below
(2)
why do humans get to live
but animals do not?
because
they're human
4.2 (i) Identify the fallacy in the image below
(2)
(ii) Define the fallacy the fallacy you identified i)
(2)
(iii) Explain the fallacy as portrayed in the image below.
(2)
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https://studiousguy.com/fallacy-examples-in-real-life/
4.3 State whether the following syllogismsare valid or invalid:
(2)
4.3.1 All snakes are cold-blooded
All snails are cold-blooded.
All snails are snakes.
4.3.2 All humans are selfish.
Confucius is a human.
Confucius is selfish.
Question 5
[28]
The scenario below is a continuation of the scenario in question 1. Read it and answer the
questions that follow:
Since the incident in the cafeteria and Tendai and Tangeni making front page news, there has
been tension between them. This tension has affected their working relationship because
Tendai has been unable to complete the overdue company financial report because Tangeni's
report for his section is outstanding. Tendai has sent several emails reminding Tangeni and
requesting the report but he has not received any response to his emails. This situation
continues for weeks.
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5.1 Name the type of tension between Tendai and Tangeni and justify your answer with an
example from the text.
(4)
5.2 Although conflict has five stages, name the conflict stage skipped in the scenario above. (2)
5.3 Evaluate the remaining four stages of conflict in the scenario above with examples from
the text.
(8)
5.4 The Thomas-Kilmann Conflict Mode Instrument (TKI) assessesan individual's behaviour in
conflict situations-that is, situations in which the concerns of two people appear to be
incompatible. In conflict situations, a person's behaviour can be described along two
basic dimensions. Fill in the two dimensions as well as the conflict modes on the sketch
provided below. Write the letter and the mode/dimension.
E.g. (a)_______
(7x2=14)
(f)
(g)
END OF QUESTION PAPER
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