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HRF512S - HRM FUDAMENTALS - 2ND OPP - NOV 2024 |
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nAmI BI A un IVERSITY
OF SCI En CE
TECH n OLOGY
FACULTY OF HUMAN SCIENCES, COMMERCE AND EDUCATION
DEPARTMENT OF GOVERNANCE AND MANAGEMENT SCIENCES
QUALIFICATION: BACHELOR OF HUMAN RESOURCES MANAGEMENT
QUALIFICATION CODE: 07BHRM LEVEL: 7
COURSE CODE: HRF512S
COURSE NAME: HUMAN RESOURCES
MANAGEMENT FUNDAMENTALS
SESSION:
JANUARY 2025
PAPER:
THEORY
DURATION:
3 HOURS
MARKS:
100
SECOND OPPORTUNITY/ SUPPLEMENTARY QUESTION PAPER
EXAMINER(S) Mr. Odilo Sikopo
Mr. Simasiku Kamwi
MODERATOR: Mr. Elias Kandjinga
1. Answer ALL the questions.
INSTRUCTIONS
2. You are expected to apply your subject knowledge to the questions.
3. Write clearly and neatly.
4. Number your answers clearly.
PERMISSIBLE MATERIALS
1. Pen, Ruler
THIS QUESTION PAPER CONSISTS OF 6 PAGES {Including this front page)
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SECTION A
Question 1
Multiple choice
(10 marks)
Read the statements below and select the best suitable answer from the choices
provided. Indicate the correct answer in your answer script.
1.1. Making ethical decisions always involve two things.
(1)
a) A normative judgement and morality
b) Morality and values
c) Subjective judgement and objectivity
d) Fairness and ignorance
1.2 Formal Relationships are those that are officially established and prescribed in
the organizational manual, charts, and job descriptions. Which of the following
identifies the three basic relationships within this category?
(1)
a) Responsibility/ Authority/ Accountability
b) Responsibility/Indirect Communication/Conflict
c) Authority/Direct Communication/Positivity
d) Accountability /Positivity /Sha ring
1.3 There are various ways of collecting data in the job analysis process. Identify on
of these methods below:
(1)
a) Individual Interviews
b} Observations
c) Self-reports
d) All answers are correct
1.4 Matrix structures have been developed to overcome the shortcomings of the
functional and product/market organizations. Which of the following functions
are representative of such a structure?
(1)
a) Finance
b) Projects
c) Engineering
d) Human Resources
1.5 _______
(work team) comprises of employees who meet on a weekly
basis to discuss ways of improving the quality of products, efficiencies, and
environment.
(1)
a) Quality Circles
b) Project Teams
c) Virtual Teams
d) Problem-Solving Teams
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1.6 _______
is an attempt to make estimates of the supply and demand of
various types of labour.
(1)
a) Workforce forecasting
b) Workforce planning
c) Demographics
d) Statistics
1.7 The performance management process can be broken down into four key
activities that in practice tend to overlap. Which one of the following illustrates
the key activities this process?
(1)
a) Setting standards/performance evaluation/feedback/re-strategize
b) Planning/coaching and mentoring/measurement and
evaluation/feedback and documentation
c) Objectives/evaluator/method/re-strategize
d) Planning/evaluate/feedback/development plan
1.8 Which one of the key decisions is of concern when designing a personnel record
and information system?
(1)
a) The extent to which records should be centralized or decentralized
b) Wage changes
c) Occupation changes
d) Job grades
1.9 An organised factual statement which entails the contents, the environment,
conditions, duties and responsibilities of a specific job is known as?
(1)
a) Job description
b) Job design
c) Job specification
d) Autonomy
1.10 Which of the following are the two forms of horizontal work redesign? (1)
a) Specialization and Socialization
b) Job range and job depth
c) Job Rotation and Job Enlargement
d) Job Relationships and Job Enrichment
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Question 2
(10 Marks)
True/false
2.1 Confidentiality and equal opportunities are principles of behaviour by the HR
Practitioners.
(1)
2.2 Procurement is an operative function of human resources and is concerned with
obtaining right kind and number of personnel necessary to accomplish
organisational goals.
(1)
2.3 Induction is aimed at gradually orientating new and old employees to the
organisation, market, history, policies and practices.
(1)
2.4 Staff authority creates a superior-subordinate relationship.
(1)
2.5 Job enrichment may be dependent upon the strengths of an individual's
achievement needs.
(1)
2.6 Job analysis information is ultimately used for determining compensation and
benefit structures.
(1)
2.7 To ensure effective workforce planning, the starting point is the organization's
mission statement and the strategic business plan.
(1)
2.8 Content validity refers to the ability of a test to fairly represent the entire job
content or the most important tasks involved.
(1)
2.9 Task significance is achieved by broadening the total number of functions to be
carried out, thereby giving the task substance.
(1)
2.10 Recruiters have the full right to contact references without the candidate's
approval.
(1)
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Section B
Question 1
(24 marks)
Read the case study below and answer the following questions.
Case study 2: Theories of motivation
The staff working at Delicious Foods CC canteen received a shock to the system when
they met Shareefa, their new manager, who immediately launched into a major attack
on the way work was being carried out. 'This has to be the worst canteen I have ever set
foot in and, whilst I am in charge, things are going to change! It is clear to me that
standards have slipped. Don't you have any pride in the important work that you are
doing? Keeping the workers going is keeping the factory going. When I look round this
kitchen, I can see immediately that food is not being stored properly and that the whole
place needs a good clean - honestly, I am surprised you have not managed to kill
anyone! As I came through the door, I clearly heard staff being rude to customers and it
is taking far too long for people to get served, meaning that their precious lunch-hour is
being wasted-that is just not acceptable. I am going into my office to put together a list
of things that need to be put right, and when I want this done by, and I want you to get
on with it- I do not want any arguments and I certainly do not want any excuses!
From what I have heard, it sounds as though Steven, your previous manager was far too
relaxed in his management style - we will be waving bye-bye to that! What is needed
round here are some rules and structure, things I intend to put in place from day one'. I
have been told that I am a theory X manager, but, for now at least, you will just have to
live with that. For anyone who does not like that, well the door is over there! If, and only
if, you measure up to my high standards will I be happy to adopt a more democratic
style'.
Questions
1.1 Do you agree with Shareefa's approach? Motivate your answer.
(4)
1.2 Having read the above case study, explain the assumptions under McGregor's
Theory X and Yin detail?
(ID)
1.3 Reflect on your own teamwork experience under the following conditions. (10)
• What was the task?
• How did you achieve it?
• What have you learned?
• What were the benefits of that task?
• What were the challenges and how did you solve them?
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Question 2
(56 Marks)
2.1 Reflect on any job that you are familiar with and perform a job enrichment
exercise on it. Your answer should clearly reflect the various components of job
enrichment.
(10}
2.2 Explain the following interview techniques by providing relevant examples for
each?
(8)
a) Problem interviews
b) Jury interviews
c) Group interview
d) Stress interviews
2.3 As an HR manager, you are responsible for overseeing the development of
training programs for your company. What steps would you take to design a
program?
(8)
2.4 According to Herzberg's Two-Factor Theory, how might a manager motivate
employees?
(10)
2.5 HR professionals are expected to adhere to a number of principles of behaviour
in executing their duties. Name any 5 of the principles that you regard as the
most crucial and motivate why you regard them as important?
(lO}
2.6 Your company just recently migrated from a manual record keeping system to a
computerized system. Like in most cases, there are employees who are in favour
of the migration and those that resists it heavily. How will you convince those
"resisters", that migration would be indeed in the best interest of the company?
Also, indicate the drawbacks of the migration to those that is in favour of it. (10)
End of paper
Total Marks: 100
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