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FST720S - FARES AND TICKETING OPERATIONS - 2ND OPP - JULY 2023 |
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n Am I BI A u n IVE Rs ITY
OF SCIEn CE Ano TECHn OLOGY
FACULTYOF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOR OF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: 07BTID
LEVEL: 7
COURSECODE: FST720S
COURSENAME: Fares and Ticketing Operations
SESSION:July 2023
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
SECOND OPPORTUNITY QUESTION PAPER
EXAMINER(S) Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Ndinelao Shikemeni
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPERCONSISTSOF 3 PAGES(Including front page)
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Question 1
List the three types of classes that can be found in an aircraft. Outline the codes of each
class.
(3)
List the two types of airports in Windhoek.
(1)
Identify two types of baggage systems charged by airlines
{2)
{3+ 1+ 2 = 6 Marks)
Question 2
Discussthe key functions of a central reservation system in Fly Namibia.
{6 x2=12 Marks)
Question 3
Identify the four different elements of a mileage system that can be used to calculate fares.
Question 4
Critically compare the types of fares that exist in the airline industry.
{4x 2=8 Marks)
{7x2=14 Marks)
Question 5
A client wants to travel from Windhoek to Frankfurt. She wants a business class and a low
sodium meal. She is also traveling with a child and wants to book a child meal. The fare codes
booked were DEE6M and DEE6MIN. Clients flying with LH2093 departing Sunday 21h00 pm
arrival 08h00 am.
Decode the fare codes booked for the client
(4)
Identify the airline that she can use to travel from Windhoek to Frankfurt
(2)
Decode the two meals provided to the clients by the airline?
(2)
{4+2+2 = 8 Marks)
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Question 6
Describe the fare calculation procedure as applied by consultants in the airline and travel
agent industry.
(10 x 1 = 10 Marks)
Question 7
International Air Transport Association (IATA) is an international governing body for Airlines and
Travel agencies. Briefly discuss the role and responsibilities of IATA in the Tourism Industry.
(6 x 2 = 12 Marks)
Question 8
Outline the advantages of a bank settlement plan in the travel Industry.
Question 9
Critically outline the four steps of refunding a fully unused flight ticket.
(9x2 =18 Marks)
(4x3=12 Marks)
TOTAL: 100 MARKS
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