QUESTION 1 : CASE STUDY (20 MARKS)
Job Enrichment at Tech Solutions Inc.
Background:
Red Tech Solutions is a software development company with a team of software developers,
testers, and support staff in Windhoek Namibia. The company has experienced high turnover
and low employee motivation, especially among its developers. Management decides to
implement job enrichment strategies to improve job satisfaction, motivation, and
productivity.
Scenario :
Emma is a senior software developer who has been working a Red Tech Solutions for five
years. Her role primarily involves writing code and fixing bugs in existing projects. While she
is competent, Emma feels her work has become monotonous and lacks challenge. She desires
more responsibil ity, recognition, and opportunities for growth .
Management's approach
To address this, the company redesigns Emma's job by:
• Allowing her to lead a small team on a new project.
• Giving her authority to make key decisions on project design.
• Providing opportunities for skill development and training.
• Recognising her contributions in team meetings.
QUESTIONS
1.1 What are the key components of job enrichment applied in Emma's case? (5)
1.2 How does job enrichment improve employee motivation in this scenario? (3)
1.3 What potential challenges might the company face implementing job enrichment? (4)
1.4 How can the company ensure the success of the job enrichment strategy? (4)
1.5 What are the expected outcomes of job enrichment for Red Tech Solutions lnc.?(4)
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