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TIS520S - TOURISM INFORMATION SYSTEMS - 2ND OPP - JANUARY 2024 |
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nAm I BI A un IVERSITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOROF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: BTID07
LEVEL: 7
COURSE CODE: TIS520S
COURSE NAME: TOURISM INFORMATION SYSTEMS
SESSION: Jan 2024
DURATION: 2 HOURS
PAPER:.THEORY
MARKS: 100
EXAMINER(S)
SECOND OPPORTUNITY EXAMINATION
Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Uaarukapo Tjitunga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS EXAMINATION PAPER CONSISTS OF 2 PAGES (Including front page)
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Question 1
1.1 Outline the difference between 4 types of visas required to travel around the world.
(4 X 2=8)
1.2 Identify the four types of special services and the codes that can be offered in an
aircraft.
(4 x 2 = 8)
Question 2
Discussthe functions of a central reservation system in South African Airways. (10 x 2 = 20)
Question 3
Discussthe skills required by travel consultant to work in the travel industry.
(6 X 1 = 6)
Question 4
Identify the different types of vehicles that can be rented out to clients at Avis. Provide
examples.
(4 X 2 = 8)
Question 5
Explain the importance of taking out travel insurance and personal accident insurance when
flying and renting a car.
(4 X 2 = 8)
Question 6
Briefly describe the history and structure of two information technology systems utilised by
airlines.
(3 X 4 = 12)
Question 7
IATAis an international governing body for Airlines and Travel agencies. Briefly discussthe role
and responsibilities of IATA in the Tourism Industry.
(4 X 2 = 8)
Question 8
Describe the advantages and disadvantages for the customer making travel arrangements with
an online agent.
(5 X 2 = 10)
Question 9
Explain in your own words the following rental terms and conditions for each car rental
company.
(6 x 2 = 12)
TOTAL
100 MARKS
2