E The purpose of this paper is to report on the challenges faced by undergraduate students when
accessing learning resources at the Namibia University of Science and Technology (NUST) during the
COVID-19lockdown measures. Student perceptions are an important aspect of e-learning success,yet
there is a paucity of studies on challenges faced by these key stakeholders when using e-learning in
the Namibian higher education context (Woyo, Rukanda and Nyamapanda, 2020), particularly in the
unusual environment created by the COVID-19 pandemic. E-learning has historically tended to be too
technologically centred, with the inevitable consequence of institutions of learning overemphasizing
the technologies to the detriment of other factors (Kibuku, Ochieng & Wausi, 2020). It is axiomatic
that e-learning success is more than just accessto the technology.
Literature Review
F There is no agreement on when ICTs where initially introduced into the education sector, with
equally as many answers as there are attempts at answering this question (Alkharang & Ghinea, 2013;
Bagarukoyo & Kalema, 2015; Hubackova, 2015). For example, Alkharang and Ghinea (2013) argue that
the appropriation of ICTs for teaching and learning started in the 1960s, whilst Hubackova (2015)
points out that the cornerstone of modern e-learning was set in the late 1980s, with the term e-
learning first used in 1999. Similarly, Bagarukayo and Kalema (2015) state that in the South African
Higher Education context, e-learning emerged in 1990s. Whilst the term e-learning might be relatively
new, ICT appropriation in education is not. With new technological developments, scholars and
practitioners across the world are still interested in harnessing computing power for enhancing access
to academic knowledge.
G Similar to global trends, a number of African countries have adopted e-learning to extend the
reach of education in their territories. The growing student numbers in African universities, coupled
with a d~clining number of qualified faculty, have catalysed the demand for e-learning (Gunga &
Ricketts, 2007; Jaycoba & llonga, 2019; Lwoga, 2012), with some universities making the adoption of
e-learning platforms mandatory (Mpungose, 2020). Some of the reported benefits of e-learning
include a reduction in costs, the provision of convenient and flexible learning, less environmental
impact, as well as access to quality education (Alkharang and Ghinea, 2013). With many resource-
constrained African countries struggling with limited infrastructure that cannot accommodate all
prospective higher education students (Lwoga, 2012), the promised benefits of e-learning may explain
the widespread enthusiasm around e-learning in Africa.
H Whilst e-learning has been promoted an equaliser that can enhance accessequity (Awidi & Cooper,
2015), there are a number of scholars who urge caution and reflection when embracing e-learning. In
their article outlining various myths around e-learning, Njenga and Fourie (2010, p. 202) question
whether e-learning does indeed improve teaching or merely embraced as a "virtual fashion". They
further opine that some policy makers are misinformed or misguided on aspects of embracing
electronic technologies. The authors argue that the technology as a panacea mindset has led to the
adoption of inferior innovations, in some instances, doing so whilst rejecting superior ones. In a similar
vein, Clegget al. (2003) argue that e-learning is shaped by technological determinism and warn against
what they regard as passive acceptance of e-learning driven by the neoliberal globalisation paradigm.
Munro (2018, p. 15) provides a fierce polemic against the threat of neo liberalisation and
marketisation of higher education. The author questions the implementation of e-learning in the
United Kingdom (UK), labelling it as "rather more banal". She argues that e-learning technologies are
held as essential tools necessary for opening and extending the reach of UK institutions into new
markets. She also warns against the potentially pedestrian, inequitable, and pedagogically harmful
implementation of digital technologies, owing to the neoliberal ideology and its efforts at the
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