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ADM720S - ADMINISTRATIVE MANAGEMENT B - 2ND OPP - JAN 2020 |
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NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
Faculty of Management
Department of Management
QUALIFICATION: Bachelor of Office Management and Technology
QUALIFICATION CODE: 07BOMT
LEVEL: 7
COURSE: Administrative Management B
COURSE CODE: ADM720S
DATE: January 2020
DURATION: 3 Hours
SESSION: 1
MARKS: 100
SECOND OPPORTUNITY/SUPPLEMENTARY EXAMINATION QUESTION PAPER
EXAMINER(S)
DDJ Fredericks
MODERATOR:
Mr EA Zealand
THIS QUESTION PAPER CONSISTS OF 4 PAGES
(Including this front page)
INSTRUCTIONS
You have to answer ALL four (4) questions.
Read all the questions carefully before answering.
Please number your answers clearly.
Make sure your student number appears on the answering script.
PERMISSIBLE MATERIALS
1. Examination paper.
2. Examination script.
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QUESTION 1
1.1 People sometimes confusing leadership with management. Distinguish between
management and leadership?
(4)
1.2 Women bring a different leadership style to organizations. They tend to engage in
leadership behaviour that can be called ‘interactive’. Explain the focus of an
‘Interactive Leader”
(4)
1.3. Leadership is one of the most controversial and researched subjects in management.
Elaborate on the importance of leadership in the organization.
(6)
1.4 Political behaviour in organisations is a factor that can either strengthen or neutralise
the influence of leaders and such should be managed constructively. Construct
guidelines to managers on how they should handle political behaviour in the
organisation so that it can be use constructively in the leadership process.
(6)
1.5 Awell-known situational leadership model is that of Hersey and Blanchard.
Define situational leadership, and defend this leadership style
(5)
[25]
QUESTION 2
2.1 Explain why people join groups in the workplace.
(6)
2.2 Give a brief description of work teams and indicate the critical situations when
they should be used to utilize their strengths and opportunities they offer.
(8)
2.3. Your manager, Jane, is a very goal-orientated person who puts reaching targets first.
She discourages employees chatting (informal communication) in the canteen (office
kitchen), and encourages staff to chat after leaving the company premises. Defend or
criticize her stance, clearly elaborating on two (2) benefits of informal communication,
as well as two downsides of such.
(8)
2.4 List three (3) techniques to help management to overcome communication barriers(.3)
[25]
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QUESTION 3
3.1 Control is the final step in the management process and is an important link
in the cycle of the process.
3.1.1 Define the concept Control.
(2)
3.1.2 List the four (4) steps of the control process.
(4)
3.1.3 Explain the purpose of post-action control.
(2)
3.2 Define negotiation and critically discuss the steps of the negotiation process.
(10)
3.3 The supervisor can make a significant impact on how ethically his or her subordinates
behave. What can organisations do to ensure ethical decision making?
(4)
3.4 Explain the concept Corporate Social Responsibility
(3)
[25]
QUESTION 4
Read the passage below and answer the questions that follow.
Businessman Graham Nowaseb, owner and founder of Prestige Clothing in Prosperita,
Windhoek, worked his way up through the ranks the hard way. He started as a packer and
today heads one of the country's most successful clothing companies. Founded in 1989,
Prestige originally employed six people. It now employs 427 and five of the original six are
still with the firm. In an industry that has shed 62 000 jobs in the past three years, Prestige
has not yet had to retrench anyone. It is also completely and voluntarily not unionised,
though not through lack of trying of the unions.
‘One of the main reasons for our success is our people,’ says Nawaseb. 'Many companies think
success is based on technology, machinery and innovation, but in such a labour intensive
industry where so many different cultures are represented, you've got to understand your
workforce. | don't own Prestige; the 427 people who work here every day own the company
and everyone who works here believe that.
Prestige is a democratic organisation with a basic philosophy: employees share everything,
from knowledge and ideas to productivity gains. The key to its success is a highly effective
human resource strategy developed around the needs of workers.
‘At the heart of most clothing workers in the Khomas Region is the desire to have their
contribution acknowledge by management - and, then from time to time, for management to
use the company's resources to take care of them because, in times of trouble, often the only
one they can turn to is the company’, says Nawaseb.
Prestige has introduced a new employee benefit every year since its inception and it now
offers 19 benefits, worth NS100-N$150/month per employee. The school fees and uniform
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costs of all workers’ children are subsidised. Workers can select a new item of furniture from
a selected supplier and pay it off through weekly wage deductions. Prestige pays the full
amount to the store upfront so that workers avoid heavy interest charges.
The firm emphasises adult basic education: 12 per cent of the workforce are attending
programmes to upgrade their literacy, numeric and language skills. Prestige also produces
more than 90 learnerships a year and has so far employed every graduate of the programme.
Teams responsible for their own performance have replaced line-based operational systems.
Workers earn standard wages, in addition to which they receive a large part of productivity
gains. 'Last year, thanks to productivity gains, we were able to reduce prices to Foschini's
intimate-wear division while still giving our workers in this division a raise,’ says Nawaseb. 'It
created goodwill between us and the retailer at a time when its division was struggling.’
(Source: Smit, et.al (2011). Management Principles. Juta.
QUESTIONS
4.1 Define motivation and list the elements of the motivation process.
(5)
4.2 As you join Prestige Clothing after your studies, which of Maslow’s category
of needs will be immediately applicable to you? Motivate.
(2)
4.3 Briefly describe the expectancy theory of motivation and use examples from
the case study to apply theory to practice.
(8)
4.4 Briefly discuss the management application regarding the expectancy
theory.
(6)
4.5 Name two reasons for the success of Prestige Clothing.
(4)
[25]
TOTAL: 100