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FBM710S - FOOD AND BEVERAGE MANAGEMENT - 2ND OPP - JULY 2025 |
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n Am I BI A u n IVER s ITY
OF SCIEn CE Ano TECH n OLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOR OF HOSPITALITY MANAGEMENT
QUALIFICATION CODE: 07 BHMN
LEVEL: 7
COURSE CODE: FBM 710S
COURSE NAME: FOOD & BEVERAGE MANAGEMENT
SESSION: JULY 2025
DURATION: 2 HOURS
PAPER: 2
MARKS: 100
EXAMINER(S)
SECOND OPPORTUNITY EXAMINATION
MR. G. CLOETE
MODERATOR: MRS. C. SUNDE
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF _3_ PAGES (Including front page)
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Question 1
Explain the following terms and provide clear examples where possible:
1.1 Popular catering
(3)
1.2 Outdoor catering
(3)
Question 2
Customer service can be defined as being a combination of five characteristics. Briefly
explain these characteristics.
(5)
Question 3
A substantial part of considering the business environment is also about considering the
legal framework in which the food service organization must operate. Briefly discuss the
legal framework.
(10)
Question 4
There are various steps that must occur for purchasing and receiving functions to be
successful. Analyze these steps.
(6)
Question 5
The food service industry's products may be defined as a set of satisfactions or
dissatisfactions which a customer receives from the food service experience. Explain!
(10)
Question 6
Critically Evaluate what the key elements in "quality management" for most organizations
in hospitality include.
(11)
Question 7
Product augmentation plays a vital role in delivering of food & beverages and service.
Discuss!
(16)
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Question 8
Contrast and compare the traditional and system approach in relation to Food & Beverage.
(12)
Question 9
People eat out for various reasons. Identify the factors and briefly explain why people are
eating out.
(14)
Question 10
Being the newly appointed F&B Manager, you will deal with the provision of food and a
variety of beverages within business. These elements comprising Food & Beverage can be
summarized in a catering series. Discuss!
(10)
Good Luck
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