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AMM521S - ADMINISTRATIVE MANAGEMENT 1B - 1ST OPP - NOV 2024 |
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n Am I BI A u n IVER s ITY
OF SCIEnCE Ano TECHn OLOGY
FACULTYOFCOMMERCEH, UMANSCIENCE&S EDUCATION
DEPARTMENTOFGOVERNANCE& MANAGEMENTSCIENCES
QUALIFICATION: Bachelor of Business & Information Administration
QUALIFICATIONCODE: 07BBIA
LEVEL:5
COURSE:Administrative Management 1B
DATE: November 2024
COURSECODE: AMM521S
SESSION: 1
DURATION: 2 Hours
MARKS: 100
EXAMINER:
i5t OPPORTUNITYEXAMINATION QUESTIONPAPER
MS A SCHROEDER
MODERATOR: MS EVAINO
INSTRUCTIONS
a) Answer ALLthe questions and start each question on a new page.
b) Read all questions carefully before answering.
c) Number answers according to the numbering structure provided in the question paper.
THIS QUESTIONPAPERCONSISTSOF 5 PAGES
(INCLUDINGTHIS FRONTPAGE)
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QUESTION 1
[10]
Identify the letter of the choice that best completes the statement or answers the question.
1.1 On his second day of the job, Jeff's manager must show him how to process a return from a
customer, because Jeff is unfamiliar with the process. Indicate which type of communication
is taking place in this scenario.
A. Downward
B. Formal
C. Horizontal
D. Upward
E. None of the above
1.2 Indicate which concept are being referred to when MTC Namibia and TN Mobile from Telecom
Namibia tries to sell various data bundles or airtime to their Namibian customers.
A. Factors of production
B. Competition
C. Consumer goods
D. Free goods
E. Capital goods
1.3 ___ is the process of transmitting information from one person to another to create a
share understanding.
A. Grasping
B. Reacting
C. Communication
D. Feedback
E. Barriers
1.4 Select which option from the list below is not a characteristic of a traditional economy.
A. They rely on hunting and fishing
B. They use barter and trade
C. They often live in tribes
D. They have a strong money system
E. None of the above
1.5 In the relationship between supply, demand and
"'·;u;;;:
price, select which effect will the price have on the
0...
demand have if the supply is equal to the demand
during a specific season.
A. Prices will rise over time
B. Prices will remain stable over time
C. Prices will fall over time
D. Price will not change
E.There will be no effect on the price
Quantity
1.6 Deloitte and Touche is an example of a:
A. Sole Trader
B. Partnership
C. Public company
D. Private company
E. Close corporation
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1.7 __ are passportsthat are issuedto top ranking government officials, and they are in a
maroon colour covering.
A. USpassport
B. Diplomatic passport
C. South African passport
D. Foreign passport
E. Namibian Passport
1.8 A close corporation usually have:
A. 2-20 members
B. 1-50 members
C. 7 or more members
D. 1-10 members
E. None of the above
1.9 ____
refers to the conduct by government officials of relations and negotiations
between states.
A. Diplomacy
B. Patriotism
C. Deportment
D. Emblem
E. None of the above
1.10 In this flight classification passengers are provided with snacks and soft drinks. The
seats are close together and fewer flight attendants are available to serve the
customers.
A. Economy class
B. Business class
C. Super business class
D. Exclusive class
E. None of the above
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QUESTION 2
[20]
Define the following concepts and illustrate with suitable examples. Pay attention to the mark allocation
of each question.
2.1 Internal written communication and external written communication
(4)
2.2 Free goods and economic goods
(4)
2.3 Official order of precedence
(4)
2.4 Entrepreneur
(4)
2.5 Key points to remember when compiling an itinerary of a traveller.
(4)
QUESTION 3
[30]
In a business setting, Management Assistants will likely take part in various types of communication
situations while working with your colleagues and superiors. Some of these communication situations may
be formal, structured, and planned in advance. Answer the following questions that follow.
3.1 You are the Personal As.sistant to Ms Sanet Steenkamp from the Ministry of Education, Arts and
Culture and has been tasked by her to draft a formal business letter to inform the various schools
of upcoming campaign to create awareness amongst learners on teenage pregnancies. Name and
discuss the guidelines that you must keep in mind when drafting this letter.
(8)
3.2 Communication channel is the medium used to transmit a message from the sender to the
receiver and it is critical that the most appropriate channel is used if the message is to be effective.
Differentiate between the three (3) directions of formal communication channels that exist in an
organisation and provide suitable examples.
(6)
3.3 Each economic system has its unique characteristics. Discuss six {6) characteristics of the
market economic system.
(6)
3.4 Factors of production are inputs needed for the production process to take place. Name and
discuss the five (5) factors of production.
(10)
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QUESTION 4
[20]
A relative of yours, Jose Eiseb would like to start his own business and has decided on a
partnership. He has heard that you are an Administrative Management 1B student and you
have learned about various type of businesses. Answer the questions that follow.
4.1 Explain to him in detail what a "partnership" is.
(4)
4.2 The world is constantly changing and comes with new ways of doing business.
Contrast between the primary, secondary and tertiary sector and provide suitable
examples.
(6)
4.3 Differentiate in table format between a private company and public company by
distinguishing between their 1) number of members, 2) name, 3) availability of financial
information, (4) listing on the stock exchange, (5) meetings.
(10)
QUESTION 5
[20]
Your manager, Mr Hijamita, is planning to go on a trip abroad and you, as his Personal
Assistant must see to it that all the necessary arrangements are in place.
5.1 Management Assistants needs to be familiar with the terminology used when
organising and planning a business trip for your manager. Examine the terms
"domestic travel" and "international travel".
(6)
5.2 Examine three (3) advantages and three (3) disadvantages of air travel.
(6)
5.3 One of the primary documents for international travel is the passport. When travelling
internationally, you might need a visa in addition to a passport. Distinguish between
a passport and a visa as two essential travel documents that travellers are required to
have.
(4)
5.4 All travellers should be sensitive to other people's cultures. Discuss a few tips that
travellers should remember and help them to integrate on their journey.
(4)
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