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CMV620S - CONFLICT MANAGEMENT - 2ND OPP - JULY 2025 |
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n Am I BI A u n IVER s I TY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCE AND EDUCATION
DEPARTMENT OF TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING (DTVET)
QUALIFICATION: DIPLOMA IN TECHNICAL AND VOCATIONAL EDUCATION AND TRAINING:
MANAGEMENT
QUALIFICATION CODE: 0GDTVM
LEVEL: 6
COURSE CODE: CMV620S
COURSE NAME: CONFLICT MANAGEMENT
SESSION: JULY 2025
PAPER: PAPER 2
DURATION: 3 HOURS
MARKS: 100
SECOND OPPORTUNITY EXAMINATION QUESTION PAPER
EXAMINER(S) MR OM MATEU
MODERATOR: MR NDAKOLUTE S ABRAHAM
INSTRUCTIONS
1. Answer ALL the questions.
2. Read all the questions carefully before answering.
3. Number the answers correctly.
THIS QUESTION PAPER CONSISTS OF _3_ PAGES {Including this front page}
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QUESTION 1.
[Total:20 Marks]
a) List four (4) issues which can be addressed at collective bargaining.
(1x4=4 Marks)
b) Discuss four (4) strategies to consider when creating a conducive working
relationship for collective bargaining.
(2x4=8 Marks)
c) In a table format distinguish between functional & dysfunctional conflict and
narrate on example on each side.
(4+4=8 Marks)
QUESTION 2.
[Total:20 Marks]
a) Discuss any five functions of the of the labour cat in Namibia.
b) Outline any five functions of a trade union in industry
(2x10=20 Marks)
QUESTION 3.
[Total:20 Marks]
a) Discuss one scenario where you will solve conflict by:
I. Avoidance
II. Compromising
(5 Marks each)
b) Discuss the distinction between the following categories of conflicts and give
one example on each.
I. Interpersonal conflict.
II. lntragroup conflict.
(5x2=10 Marks)
QUESTION 4.
[Total:20 Marks]
a) Discuss five strategies to create a conducive working environment for collective
bargaining.
(2 Marks each)
b) Outline five steps that a Shop Stewart has to follow when negotiating.
(2 Marks each)
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QUESTION 5.
[Total:20 Marks]
a) Discuss any five (5) principles of fair discipline.
(2 Marks each)
b) Outline one practical example how you as a manager discipline an employee
by using progressive discipline strategy.
(2 Marks each)
[End of Paper]
TOTAL MARKS:100
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