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TIS520S - TOURISM INFORMATION SYSTEMS - 1ST OPP - NOV 2024 |
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n Am I BI A u n IVE RS ITY
OF SCIEnCE Ano TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENCESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOR OF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: BTID07
LEVEL: 7
COURSE CODE: TIS520S
COURSE NAME: TOURISM INFORMATION SYSTEMS
SESSION: Nov 2024
DURATION: 2 HOURS
PAPER: THEORY (PAPER 1)
MARKS: 100
EXAMINER(S)
FIRST OPPORTUNITY EXAMINATION PAPER
Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Uaarukapo Tjitunga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including front page)
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Question 1
1.1 Distinguish between three categories of travel agencies that can be found in the tourism
industry.
(3x 2 = 6 Marks)
1.2 Describe the difference between three flight cabins in an aircraft.
(3 x 1 = 3 Marks)
1.3 Outline the difference between a travel agent and tour operator in the tourism Industry.
(2 x 2 = 4 Marks)
Question 2
Describe the two main types of flight operations in the world. Provide examples.
(2 x 2.5 =5 Marks)
Question 3
The International Air Transport Association (IATA) is an international governing body for Airlines
and Travel agencies. Discuss briefly the role and responsibilities of IATA in the Tourism Industry.
(4 x 2=8 Marks)
Question 4
Critically discuss the advantages and disadvantages of traditional intermediaries in the travel
distribution system.
(9 x 2=18 Marks)
Question 5
Travel Insurance is a critical tourism product in planning and reserving trips in a client's
itinerary. As a Travel consultant, explain the vital components covered by this insurance
during the client's trip.
(5 x 2 = 10 Marks)
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Question 6
Study the following diagram and explain the relationship between South African Airway's
central reservation system and Trip Travel's global distributions system.
in~Termlnal
0S3
_/
Agency Terminal
Travel Agency Terminal
(8 x 2 = 16 Marks}
Question 7
Discussthe importance of information reservation systems in the travel and tourism industry.
(6 x 2 = 12 Marks}
Question 8
Discussthe skills required by travel consultants to work in a travel industry.
(4 x 2 = 8 Marks}
Question 9
Determine five mandatory fields required to complete a flight and car rental reservation on
a global distribution system.
(5 x 2=10 Marks}
TOTAL
100 MARKS
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