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TIS520S - TOURISM INFORMATION SYSTEMS - 1ST OPP - NOVEMBER 2023 |
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nAm I BIA un IVERSITY
OF SCIEnCE
TECHnOLOGY
FACULTY OF COMMERCE, HUMAN SCIENESAND EDUCATION
DEPARTMENT OF HOSPITALITY & TOURISM
QUALIFICATION: BACHELOROF TOURISM INNOVATION AND DEVELOPMENT
QUALIFICATION CODE: BTID07
LEVEL: 7
COURSE CODE: TIS520S
COURSE NAME: TOURISM INFORMATION SYSTEMS
SESSION: NOV 2023
DURATION: 2 HOURS
PAPER: THEORY
MARKS: 100
EXAMINER(S}
FIRST OPPORTUNITY EXAMINATION
Mrs. Petrina Haufiku-Makhubela
MODERATOR: Ms. Uaarukapo Tjitunga
INSTRUCTIONS
1. Answer ALL the questions.
2. Write clearly and neatly.
3. Number the answers clearly.
THIS QUESTION PAPER CONSISTS OF 3 PAGES (Including front page)
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Question 1
Describe the difference between three flight cabins in an aircraft. the three types of classes.
{3 X 1 = 3)
Question 2
Outline the benefits of information technology in the travel and tourism Industry.
{6 X 2 = 12)
Question 3
Discussthe functions of a travel agency like Trip Travel in the tourism Industry. {6 x2=12)
Question 4
Determine five mandatory fields required to complete a flight reservation.
(5 xl=S)
Question 5
Critically compare the advantages and disadvantages of traditional intermediaries and on line
travel agents in the travel distribution system.
(7 x 2 = 14)
Question 6
A client wants to travel from Windhoek Eros to Ondangwa. She wants an economy class seat
and a vegan meal. She is also traveling with a baby and wants to book a baby meal. She has a
bag weighing 20 kilograms.
List the codes for the food services required by the client
(4)
What type of luggage concept will apply on this journey
(2)
Question 7
Illustrate and explain the relationship between South African Airways' central reservation
systems and Trip Travel's global distributions system.
(8 x2=16)
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Question 8
The International Air Transport Association {IATA) is an international governing body for Airlines
and Travel agencies. Briefly discuss the role and responsibilities of IATA in the Tourism Industry.
(4 x2 =8)
Question 9
Describe the two main types of flight operations in the world. Provide examples. (2x2=4)
Question 10
Discuss the benefits of renting a car at Avis rent a car in Namibia.
(4x2=8)
Question 11
Explain in your own words the rental terms and conditions that apply to car rental.
Companies.
(6 X 2=12)
TOTAL
100 MARKS
3