 |
BAP620S - BUSINESS ANALYSIS AND PROCESS MANAGEMENT - 2ND OPP - JAN 2020 |
|
|
1 Page 1 |
▲back to top |
a) NAMIBIA UNIVERSITY
OF SCIENCE AND TECHNOLOGY
FACULTY OF COMPUTING AND INFORMATICS
DEPARTMENT OF INFORMATICS
QUALIFICATION: Bachelor of Informatics
QUALIFICATION CODE: 07BACS
LEVEL: 6
COURSE: Business Analysis and Process management | COURSE CODE: BAP 620S
DATE: January 2020
SESSION 1
DURATION: 2 Hours
MARKS: 100
SUPPLEMENTARY / SECOND OPPORTUNITY EXAMINATION PAPER
EXAMINERS
1. Mr Admire Kachepa
2. Dr Gloria lyawa
MODERATOR
Ms Helena Nahum
INSTRUCTIONS
1. Answer all questions.
2. When writing take the following into account: The style should inform than impress, it should
be formal, in third person, paragraphs set out according to ideas or issues and the paragraphs
flowing in a logical order. Information provided should be brief and accurate.
3. Please, ensure that your writing is legible, neat and presentable.
THIS EXAMINATION PAPER CONSISTS OF 7 PAGES (Including this front page)
|
|
2 Page 2 |
▲back to top |
SECTION A MULTIPLE CHOICE QUESTIONS
[20 Marks]
Choose the correct answer. Only one answer per question is correct.
1. Agood representation of a business process should properly describe?
A. The organisation’s weak points
B. How the business operations are performed in the organisation
C. The organisation competitive advantage
D. How customers are treated
2. Flow analysis in quantitative business processes does not consider waiting times due
to
A. Resource allocation
B. Resource usage
C. Resource contention
D. Resource release
3. All of the following are components of the DMAIC methodology in Six Sigma except
A. Control
B. Measure
C. Improve
D. Assess
4. In Six Sigma, the needs, wants, and desires of the customer are usually referred to as
A. Opinion of the customer
B. Wants of the customer
C. Voice of the customer
D. BothAandC
5. In value chain analysis, primary activities of a business are those activities that
A. Are concerned with advertising the products of the organisation
B. Are concerned with the core business of the organisation
C. Are concerned with employees’ salaries
D. Are concerned with ensuring that the organisation has proper ICT infrastructure
6. What is a project?
A. Aseries of structured activities that end exclusively when the product, service or
result is created.
B. Atemporary endeavour to create a unique product, service or result
C. An endeavour supported by a strictly defined and static scope
D. An endeavour independent of other endeavours having the same characteristics
or not
7. JAD sessions are used to
A. Solicit information through one on one interviews
B. Solicit process relevant information through interviews
C. Solicit process relevant information through workshop based group sessions
|
|
3 Page 3 |
▲back to top |
D. Solicit process relevant information through questions
8. Which of the following statement is a principle generally associated to a Business
Process Management (BPM)?
A. Business Process Management (BPM) requires assignment of process owners.
B. Business processes are organisational assets central to the value creation to
customers
C. Process participants must report to process sponsor or owner
D. Processes are function’s assets combined to increase investors value
9. Process improvement includes
A. Process mapping
B. Process Definition
C. Process analysis
D. All of the above
10. Arepresentation of a business process should properly describe?
A. The organisation weaknesses
The organisation competitive advantage
How the organisation performs its business
How participants are measured and rewarded based on their performance
11. The chief economist of an airline predicts increase costs for jet fuel and believes
these costs will hurt the airline’s business. This belief is modelled as which BMM
concept?
A. Risk
B. Goal
C. An influencer
D. An assessment
12. Business Process can be defined as
A. Aseries of activities
B. Aset of Business Polices
C. Adefinition for project tasks
D. Asingle activity in the context of a project
13. When modelling a process using the Business Process Modelling Notation, which of
the following notations denote a gateway for decisions to be made?
A. ©)
B. ©)
“<>
|
|
4 Page 4 |
▲back to top |
14. One of the following represent an example of waste in business processes except
A. Transportation
Waiting
Over-processing
None of the above
15. What is the main difference between Six Sigma and Lean Six Sigma?
A. Six Sigma and Lean Six Sigma have different goals
B. Six Sigma is successful and Lean Six Sigma is not successful
C. Both AandB
D. Six Sigma and Lean Six Sigma identify the root cause of problems differently
16. Wastes of Lean Six Sigma is described as
A. Any step or action in a process that is not required to complete a process
B. Any process that is time consuming but effective in delivering goals
C. Any activity that requires processing by the Manager
———B;-None-ofthe-above
17. What is the purpose of a Pareto chart?
A. To enforce rules
B. To enforce standards
C. Useful to prioritise a collection of issue
D. To determine business process regulations
18. It is necessary for Key Performance Indicators to be communicated to all staff so
that
A. They can always recite before performing work duties commence
B. They are aware of how they are to be measured and how their KPIs impact on
the organization as a whole
C. Both AandB
D. None of the above
19. In terms of SMART metrics categories, performance metrics enable
A. High level measures of activities
B. Internal processes within the organisation
C. Internal commitment to the organisation
D. None of the above
20. Impact analysis of new processes refers to
A. Providing suitable employees who will perform activities in the organisation
B. Identifying the potential consequences of designing and introducing new
processes
|
|
5 Page 5 |
▲back to top |
C. Identifying the risks associated with new processes and state that Impact
Analysis is in
D. Both BandC
|
|
6 Page 6 |
▲back to top |
SECTION B STRUCTURED QUESTIONS
[30 marks]
Answer all questions in this section. Marks will be deducted for unclear hand writing, bad
grammar and wrong spellings
Question 1
[10 Marks]
A process could be regarded as value-adding, business value-adding or none value adding.
Discuss TWO criteria to determine whether a process is value adding
Question 2
[20 Marks]
Draw the Procure to Pay process diagram for the process below using the provided
information.
Employees involved
Maria Jones (finance manager)
Margaret Saime (production/factory supervisor)
Samuel Allison (warehouse/factory employee)
Helena Michael (office/inventory administrator)
Business Process description
The Procure to Pay process starts with Helena Michaels displaying of master data records.
Avendor (Get a Brake) master record is displayed. Then, a raw material master record is
displayed (Brake Kit) to Margaret Saime. A purchasing info record using the material and
vendor combination is created in the system by Mary Jones. Then, Mary Jones creates a
purchase order. Once goods are received, a goods receipt is issued to verify the physical
receipt in stock by Samuel Allison. After creation of an invoice by Mary Jones, the Procure to
Pay process ends when payments are posted to the relevant vendor accounts by Mary Jones.
|
|
7 Page 7 |
▲back to top |
SECTION C LONG QUESTIONS
[50 Marks]
Answer all questions in this section. Marks will be deducted for unclear hand writing, bad
grammar and wrong spellings
Question 1
Identify and briefly explain FIVE components that make a good process.
[10 Marks]
Question 2
[20 Marks]
You have been hired by Diamond Foods to optimise their processes. The manager explains
the “Order Food” process as follows:
Orders can be placed by customers by phone, e-mail, sms or physically at the counter. A
receptionist, who is also part of marketing, receives the order, records the details and
forwards it to accounts for billing. The order is then passed on to the kitchen for the food to
be prepared. The logistics department schedules the delivery of the food as soon as a driver
becomes available. If the food is picked up by the customer, it will be delivered to the counter.
Required:
a) Determine the stakeholders of the “Order Food” process
b) Draw a swim lane diagram depicting the “Order Food” sub-process.
[10 marks]
[10 marks]
Question 3
[20 Marks]
To successfully model a business process, the analyst should obtain knowledge about the
process. This knowledge includes all the aspects and details of the process, such as the
stakeholders, the linkages between processes, the IGOEs, the scope, the goal etc. In a well
presented essay, analyse any FOUR techniques that can be used to obtain process
information.
TOTAL MARKS 100